How to Report an Issue or Give Feedback

Something broken, confusing, or missing? Tell us directly — no separate email, no support ticket system.

Step 1 — Open Report an Issue

You'll find Report an issue in two places:

• Your Profile page
• Any trip's Settings tab (useful if the issue is specific to that trip)

Step 2 — Pick a type

Choose Bug (something's broken), Suggestion (an idea for something new), or Other.

Step 3 — Describe it

Write what happened and what you expected, or describe your idea. Up to 2,000 characters.

Step 4 — Attach a screenshot (optional)

Drop in an image or PDF, up to 5MB — useful for showing exactly what you're seeing. Attachments are stored with a public link, so avoid anything showing passports, tickets, addresses, or other personal info.

Step 5 — Submit

Tap Submit. Your report is logged and turned into a real tracked issue on our end — we read every one.

A couple of things to know

• Every report you've submitted shows up in your Issue History on the Profile page, so you can track what happened to it.
• You can go back and replace, remove, or add an attachment to a report you've already submitted, right from your Issue History.